Privacy Policy
Toc toc et loue with privacy in mind!
Last updated: October 2025
Welcome to Tokiloo, a brand owned and operated by Sentiment AI Inc., based in Montréal, Canada. Protecting your privacy is important to us. This policy explains how we collect, use, and safeguard your personal information when you use our website, apps, or services (collectively, the “Platform”). By using Tokiloo, you agree to the practices described here.
1. Information We Collect
When you use Tokiloo, we collect certain information to ensure the Platform works smoothly and safely. This includes personal information you provide directly, such as your name, email address, phone number, and payment details when creating an account, listing items, or making a rental.
We also collect information automatically, including your IP address, device type, browser, location, and how you interact with the Platform. Cookies, analytics, and other tracking technologies help us understand how users navigate Tokiloo, improve our features, and optimize the user experience.
Finally, we may collect communication data if you contact our support team or interact with other users through the Platform. This information helps us resolve issues, prevent abuse, and improve our services.
2. How We Use Your Information
Your information is used to operate, maintain, and improve Tokiloo. This includes:
- Facilitating rentals, listings, payments, and messaging between users.
- Personalizing your experience and providing relevant features, content, and recommendations.
- Sending important notifications, such as account updates, payment confirmations, and customer support communications.
- Preventing fraud, abuse, and other harmful activities on the Platform.
- Analyzing usage trends and platform performance to make Tokiloo more efficient and user-friendly.
- We may also use aggregated or anonymized data for research, marketing, or business purposes. We never share personally identifiable information in these cases.
3. Sharing and Third Parties
We work with trusted third-party providers to operate and improve Tokiloo. This includes payment processors, cloud hosting providers, analytics services, and other partners who perform essential functions for the Platform. These providers only receive the information necessary to perform their services and are required to protect your data.
We do not sell or rent your personal information to third parties for marketing purposes. However, we may share your data if required by law, in connection with legal proceedings, or to protect the rights, property, or safety of Tokiloo, our users, or others.
Additionally, certain information may be shared between users when you engage in transactions, such as your name, profile photo, and rental details. This sharing is necessary to facilitate the rental experience.
4. Cookies and Tracking
Tokiloo uses cookies and similar technologies to enhance your experience, remember your preferences, and understand how the Platform is used. Cookies may also be used to maintain your login session, prevent fraud, and measure the effectiveness of promotional campaigns.
You can control or disable cookies through your browser settings. Please note that disabling cookies may limit some functionality, including keeping you signed in or displaying personalized content.
5. Data Security
We take data security seriously and implement technical, administrative, and organizational measures to protect your personal information. This includes encryption, secure servers, access controls, and regular security reviews.
While we strive to protect your information, no online platform can guarantee complete security. By using Tokiloo, you acknowledge and accept these inherent risks, but we commit to minimizing them as much as possible.
6. Your Rights
As a Canadian user, you have rights regarding your personal information. You can request access to the information we hold about you, ask us to correct inaccuracies, or request that your personal information be deleted.
To exercise your rights, contact us at support@tokiloo.com. We will respond in a timely manner and provide assistance to ensure your requests are handled appropriately. Please note that some information may need to be retained for legal or operational reasons.
7. Changes to This Policy
Tokiloo may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform improvements. We encourage you to review this page periodically.
When we make significant changes, we will update the “last updated” date and, when appropriate, provide additional notice to users through the Platform or via email.
8. Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy or how we handle your information, please reach out to us at:
📍 Sentiment AI Inc., Montréal, QC, Canada
We are committed to responding promptly and helping you understand how your data is used and protected on Tokiloo.