Terms of Service

Last updated: October 2025

Welcome to Tokiloo, a peer-to-peer rental platform owned and operated by Sentiment AI Inc., based in Montréal, Canada. These Terms of Service (“Terms”) govern your use of Tokiloo’s website, apps, and services (collectively, the “Platform”). By accessing or using Tokiloo, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Eligibility

You must be at least 18 years old and legally capable of entering into contracts in Canada to use Tokiloo. By using the Platform, you represent and warrant that you meet these requirements.

2. Account Registration

To use certain features of Tokiloo, you must create an account. You agree to provide accurate, current, and complete information, and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must notify Tokiloo immediately if you suspect any unauthorized use of your account.

3. User Conduct

You agree to use Tokiloo in a lawful and responsible manner. Prohibited activities include, but are not limited to:

  • Listing items you do not own or have the right to rent.
  • Engaging in fraudulent, abusive, or harmful behavior.
  • Interfering with the Platform’s functionality or security.
  • Violating the rights of other users or third parties.

Tokiloo reserves the right to suspend or terminate accounts that violate these Terms.

4. Listings and Rentals

As a Owner / Leaser, you are solely responsible for:

  • Ensuring that listed items are in good, safe, and working condition.
  • Providing accurate descriptions, pricing, and availability.
  • Complying with all applicable laws regarding the items you rent.

As a Renter, you agree to:

  • Use rented items responsibly and return them in the same condition.
  • Pay all fees and any applicable taxes.
  • Follow any instructions or safety guidelines provided by the Owner.

Tokiloo acts only as a facilitator between Owners and Renters. Tokiloo is not responsible for the condition, legality, or performance of any items listed or rented through the Platform.

5. Payments and Fees

All transactions on Tokiloo are processed through third-party payment providers. By using the Platform, you agree to pay all applicable rental fees, service fees, and taxes. Tokiloo may deduct its service fees from payments before transferring funds to Owners. Refunds, cancellations, and disputes are subject to Tokiloo’s policies, which may be updated from time to time.

  1. Risk and Liability

Using Tokiloo involves risk. Owners and Renters acknowledge that:

  • Tokiloo does not guarantee the safety, quality, or legality of items.
  • You are responsible for your own actions and decisions when using the Platform.
  • Tokiloo is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Platform.

We strongly recommend that both Owners and Renters review their own insurance coverage for items listed or rented through Tokiloo.

7. Intellectual Property

All content, logos, graphics, and materials on Tokiloo are the property of Tokiloo or its licensors. You may not copy, reproduce, or use any materials for commercial purposes without explicit permission.By submitting content (photos, descriptions, reviews) to Tokiloo, you grant Tokiloo a non-exclusive, worldwide, royalty-free license to use, display, and distribute the content on the Platform.

8. Termination

Tokiloo may suspend or terminate your account at any time for violation of these Terms, illegal activity, or misuse of the Platform. You may also close your account at any time by contacting support@tokiloo.com.

Termination does not relieve you of obligations incurred prior to the termination, including payment of outstanding fees.

9. Modifications to Terms

Tokiloo may update these Terms from time to time. The latest version will always be posted on our Platform with the updated date. By continuing to use Tokiloo after updates, you agree to be bound by the revised Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Canada and the province of Québec. Any disputes arising from these Terms will be resolved in the courts located in Montréal, Québec.

11. Contact Us

For questions, concerns, or feedback about these Terms, please contact us at:

📧 support@tokiloo.com Contact us

📍 Sentiment AI Inc., Montréal, QC, Canada